Sales & Patient Enrollment Manager
Needham, MA
Full Time
Manager/Supervisor
About XRHealth
XRHealth is a leading virtual reality–based virtual care and medical device company, delivering immersive care solutions to patients in clinics and at home. Our platform supports providers across physical therapy, cognitive rehabilitation, behavioral health, and pain management, and is complemented by XR-based DME offerings that enable care beyond the clinic. By combining XR technology, data-driven insights, and clinical expertise, XRHealth is redefining how care is delivered and accessed—improving outcomes, expanding reach, and reducing barriers to treatment. As a fast-growing healthcare startup, XRHealth offers the opportunity to work at the intersection of healthcare, technology, and innovation, with a direct impact on patient access and experience.
About the Role
We are looking for a Sales & Patient Enrollment Manager to lead and scale a team of BDRs responsible for enrolling patients into our virtual clinic services and DME offerings. This is a hands-on leadership role for someone who thrives in a fast-paced, high-growth healthcare startup environment and understands the operational and regulatory nuances of patient enrollment.
You will own day-to-day team performance, optimize enrollment workflows, ensure insurance and benefits processes are executed accurately, and drive consistent growth in patient conversions.
Key Responsibilities
Required Qualifications
Preferred Qualifications
What You’ll Bring
Why Join Us
XRHealth is a leading virtual reality–based virtual care and medical device company, delivering immersive care solutions to patients in clinics and at home. Our platform supports providers across physical therapy, cognitive rehabilitation, behavioral health, and pain management, and is complemented by XR-based DME offerings that enable care beyond the clinic. By combining XR technology, data-driven insights, and clinical expertise, XRHealth is redefining how care is delivered and accessed—improving outcomes, expanding reach, and reducing barriers to treatment. As a fast-growing healthcare startup, XRHealth offers the opportunity to work at the intersection of healthcare, technology, and innovation, with a direct impact on patient access and experience.
About the Role
We are looking for a Sales & Patient Enrollment Manager to lead and scale a team of BDRs responsible for enrolling patients into our virtual clinic services and DME offerings. This is a hands-on leadership role for someone who thrives in a fast-paced, high-growth healthcare startup environment and understands the operational and regulatory nuances of patient enrollment.
You will own day-to-day team performance, optimize enrollment workflows, ensure insurance and benefits processes are executed accurately, and drive consistent growth in patient conversions.
- Lead, coach, and manage a team of BDRs focused on patient outreach, qualification, and enrollment
- Own patient enrollment performance, including conversion rates, speed to enrollment, and patient experience
- Ensure accurate execution of insurance verification, benefits checks, eligibility, and documentation for virtual care and DME products
- Collaborate closely with billing, clinical, operations, and marketing teams to streamline the end-to-end patient journey
- Build, optimize, and maintain outbound calling workflows, including:
- Dialer and call system setup, usage, and optimization (preferred)
- Call scripts, QA processes, and performance tracking
- Monitor and report on team KPIs (calls, connects, enrollments, approvals, conversion rates, etc.)
- Recruit, onboard, and ramp new BDRs as the team scales
- Ensure compliance with healthcare regulations, patient privacy standards, and internal SOPs
- Act as a player-coach when needed—jumping in to close enrollments or troubleshoot complex cases
- 5+ years of experience in healthcare sales, patient enrollment, access services, or revenue cycle–adjacent roles
- 2+ years of people management experience, ideally managing BDRs, enrollment reps, or patient access teams
- Proven experience with:
- Patient enrollment workflows
- Insurance verification, eligibility, benefits investigation
- Healthcare terminology and payer processes
- Strong understanding of DME and/or virtual care enrollment is a major plus
- Experience using dialers and call systems (e.g., Five9, Aircall, RingCentral, Talkdesk, etc.); setup and optimization experience preferred
- Data-driven mindset with the ability to manage by metrics and dashboards
- Experience in digital health, telehealth, virtual clinics, or DME organizations
- Experience scaling teams in a startup or high-growth environment
- Familiarity with CRM systems (Salesforce, HubSpot, or similar)
- Experience working cross-functionally with clinical and billing teams
- Strong leadership presence with a coach-first mentality
- High sense of ownership and accountability
- Ability to thrive in ambiguity and build structure where none exists
- Excellent communication skills with patients, payers, and internal teams
- Bias toward action and continuous improvement
- Join a fast-growing healthcare startup transforming virtual care and DME delivery
- Opportunity to build and scale a team with real ownership and impact
- Work on innovative healthcare products with meaningful patient outcomes
- Hybrid work environment based in Needham, MA
- Competitive compensation and growth opportunities
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